How can we help?

No. You can book as a guest and receive updates by email. After booking, you can request an account setup link to manage your appointments in one place.

Online payment normally confirms your appointment when payment succeeds. Bookings with a message require business confirmation, even after payment. If you choose to pay at the business, your booking is confirmed when the business accepts it. Check your booking page or email for its current status.

Open your booking from My appointments or use the secure link in your booking email. The booking details show the available cancellation action. For questions about cancellation terms or refunds, contact the business or our team.

Some businesses accept enquiries or consultation requests instead of immediate bookings. Send your request, then follow the conversation and any appointment proposals from your request page.

Check your spam folder and make sure the email address you entered is correct. If you still cannot find your booking or account email, contact us with the business name and the email address you used. Never send your password.

Sign in and open Wellness cards to see your remaining balance, validity, transactions and purchase receipt. Cards are personal and can be used for eligible services from participating businesses.

A card is valid until the last day of the purchase month in the following year. For example, a card purchased on 5 October 2026 is valid through 31 October 2027. Your card page shows the exact expiry date.

Include your booking or card reference in your message so we can locate the purchase. Do not send your full card number or security code. Refunds depend on the applicable purchase and cancellation terms.

Create a business account and complete the guided setup: business details, contact information, opening hours, payment preferences, your first service and email verification. You can manage your listing in the business portal once setup is complete.

Services with automatic scheduling use your saved opening hours. Appointment duration determines whether a service fits; bookings and blocked periods prevent overlaps. Staff availability is also taken into account where applicable. You can adjust hours and block time in your portal.

Yes, when your business enables online payments and completes its Stripe payment setup. Customers can then choose online payment for supported services. You can manage payment settings in the business portal.

Sign in to the business portal to edit services, prices, opening hours, staff and your public profile. If something is not working as expected, send us the page and a short description of the issue.